As the number of No Kill animal control shelters across the United States continues to grow, animal lovers nationwide are turning their attention to their local shelter and wondering whether it is meeting its lifesaving obligation to the animals and the community it serves. But how do you determine whether or not your local shelter is doing a good job? And what do you do when it is not? This guide explains how to measure a shelter’s performance and how to begin to hold shelter staff accountable when those results are not what they should be.